Answers to common questions concerning rental procedures
Q. How does the pricing work?
A. Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.
Q. How and when do I pay?
A. Payment is due before items are released to a customer. A 50% deposit is required on the initial order, the balance due upon release of the order, or in the case of deliveries, 3 days prior to delivery.
Q. When should I make my reservations?
A. Early planning ensures product availability. We ask for a 50% deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. In so much as we will turn other people away to accommodate your reservation, cancellations can result in forfeiture of your deposit. Please be sure of your plans before making reservations.
Q. What about changes in my order?
A. Additions are welcome based on availability. Small deletions prior to delivery (except tents) can be accommodated. Major deletions can result in forfeiture of deposit.
Q. Is there a charge for delivery and pickup?
A. Delivery and pickup are available at a nominal fee throughout our service area. Deliveries are portal-to-portal. Set up and knock down services are available at an additional charge and should be arranged in advance. Please call our office for rates and scheduling.
Q. When will my merchandise be delivered/picked up?
A. The delivery and pickup dates will be noted on your reservation contract by our consultants at the time you place your order.
Q. What time of day will the merchandise be delivered/picked up?
A. Each of our trucks have many stops to make during the day. Schedules are made several days ahead. You may request an a.m. (8 to 1) or p.m. (12 to 6) delivery/pickup if necessary.
Q. Can I make changes to any order if it is being delivered?
A. Additions made after 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an extra delivery fee.
Q. What if I am not home when the truck delivers/picks up?
A. If you know you will not be home, please call our office with instructions as to where the merchandise is to be left. If you are not home and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.
Q. What type of service can I expect when the truck arrives?
A. Standard delivery/pickup charges are to tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special containers are provided for china, silver, glassware, etc., to ensure that you receive your items sanitized, undamaged, sparkling and table ready.
Q. Will my rental equipment be set up and taken down?
A. Set up and take down services are available for an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Q. What is my responsibility for merchandise return?
A. Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repackaged in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.
Q. What happens if something is broken, damaged or missing?
A. We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. We offer a Waiver of Damage to protect you from any unexpected damage that may occur during your rental.
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